High Steaks: Don’t Get Cooked by Ignoring Your Employee Handbook

Whether you run a small café with five employees or a bustling restaurant with 100 team members, having a legally compliant and regularly updated employee handbook is essential. It’s more than just a guide—it's a powerful tool that helps protect your business, minimize potential liability, and set clear expectations for your staff.

Why an Employee Handbook Matters

An employee handbook outlines your restaurant’s rules, policies, and procedures. For your staff, it’s a go-to resource for understanding how things work—everything from dress codes to customer service standards. For management, it’s a way to ensure that rules are applied consistently and fairly, helping avoid misunderstandings or disputes.

If legal issues arise, a well-drafted handbook can also demonstrate that your restaurant follows all relevant laws and regulations. This can be particularly important in cases of employee complaints or legal claims, where your handbook may serve as evidence that your restaurant is committed to maintaining a compliant and fair workplace.

Keeping Your Handbook Current

It’s not enough to create a handbook and forget about it. Laws and best practices change, and your handbook should reflect these updates. For example, as more states adopt specific family and medical leave policies, your handbook needs to be updated to comply with these laws. Likewise, trends like the “Me Too” movement have highlighted the need for clear anti-harassment policies that protect your staff and your business.

Additionally, the rise of social media means that your restaurant needs a policy to manage what employees post online. A single negative post can lead to unwanted publicity or even legal claims, so having clear guidelines is crucial.

Effective Implementation

Once you’ve got an updated handbook, it’s important to ensure your team understands and follows it. Train your managers and staff on the key policies, particularly those related to workplace conduct and legal obligations. Make sure everyone knows who to talk to if they have questions or issues, and require all employees to acknowledge in writing that they’ve read and understood the handbook. This step is essential not just when they start working for you, but also each time the handbook is updated.

Tailoring the Handbook to Your Restaurant

Your handbook should reflect the specific needs, operations, and goals of your restaurant. A generic handbook copied from the internet won’t cut it—in fact, it could create more problems by including irrelevant or incorrect information. This is especially important if your restaurant has multiple locations in different states or cities, which may have varying laws about things like paid time off or cannabis use.

In short, a well-drafted and regularly updated employee handbook is a must for any restaurant. It protects your business, sets clear expectations for your staff, and helps you stay compliant with the law. Investing the time to create and maintain a tailored handbook will pay off in the long run, helping you run a smooth, successful, and legally compliant restaurant.

Bottom Line for Employers: If your restaurant’s employee handbook is informal, inaccurate, outdated, or unwritten, you’re putting your business at risk. Without clear, up-to-date policies, you could face serious (and expensive) legal issues. Taking the time to review and update your handbook now could save you a lot of trouble later on.